DEX Heavy Duty Parts is the nation’s largest supplier of renovated, recycled, and surplus truck parts. They had recently earned the elite designation of Eaton Authorized Rebuilder. This created some opportunities to expand the DEX customer base of dealers and independent repair facilities. It also presented challenges. Since DEX had fewer distribution centers than other rebuilders it was critical that dealers committed to stocking the transmissions to avoid vehicle downtime. Everything hinged on getting the dealers on board.