IN DEFENSE OF SALESPEOPLE.

Sales may not be on your resume, but it’s part of every marketer’s job. I came to a couple of conclusions early in my career that have served me well. We’re all selling something. The best salespeople solve problems. Salespeople get a bad rap. They’re punch lines, the butt of jokes, and typically reduced to […]

Handing off a warm lead to a dealer is precarious. We can fix that.

Only one out of three independent dealers respond in a timely manner to an inbound lead generated from a brand’s marketing campaign. Let that sink in: 66% of inbound leads—your leads—end up in a digital black hole. Marketing campaigns get complicated when your brand sells through independent dealers. You put in a lot of time, […]

Stop making the same mistakes: Start your annual planning now

We all start the planning season, usually in the final stretch of the current year, with a B2B marketing version of New Year’s resolutions. This year will be different. I won’t fall into the same traps that have tripped me up in years past. Just like that treadmill in the corner collecting dust, we begin […]

Industry change drives training.

The exponential rate of change in today’s world is reflected in the kitchen and bath industry. Products, especially, are becoming more complex.

In 2018, Ten Pound Hammer took on the project of asking dealers in the custom kitchen and bath industry about the issue of training to determine dealer attitudes toward training and their most important training issues.

How to do training that actually works (and creates revenue).

Over and over, dealers in the kitchen & bath industry express the need for quality training materials. Similar to a sales-and-marketing mindset, training materials must be engaging. And no matter what format they were commenting about, dealers agree that boring, confusing, or incomplete material is not helpful and therefore altogether unnecessary. Moreover, outdated materials created […]

Sales is a Tough Job. Strong Marketing Makes it Easier.

I was at an event recently. The professional kind with a buffet line and well-dressed people balancing small plates of food while maintaining a white-knuckle grip on a cocktail. The topic of marketing came up, mainly because I’m a marketing guy and I started it. Then I hear this: “Sales and marketing are the same […]

Big Data? Try Listening Instead.

Big Data is a fascinating concept. Some of its applications are mind blowing. And the cost of employing it to solve problems and answer questions is shrinking. But face it, for all but the most flush small businesses, it’s still out of reach. Big Data requires connecting the dots between the company, its vendors, distributors, and retailers to capture data across the supply chain and at every transactional point. Using that data demands the resources to store it, and the computing power to perform data analysis to support the questions companies want to answer. Which means a lot of time and energy must go into deciding what questions to ask. That’s time, money and attention that many businesses can’t spare.

The Right Way to Reward Dealers

Awards. Rewards. Incentives. Whatever you call them, brands struggle with the right way to use them to engage and motivate dealers.