Is your brand’s customer journey worth the trip?

customer journey

Drive big results by helping your dealers focus on small moments. We marketers tend to talk at length about the Customer Journey and the Customer Experience. As well we should because these are important branding concepts. They can also be overwhelming since marketing’s role is to optimize every moment of a brand’s interaction with its […]

So you think it’s time for a rebrand? Not so fast.

It’s a conversation that comes up on a regular basis. A client says, “we need to rebrand our company.” To which I reply, “are you sure?” You’d think that as a creative agency, I would simply dive in and push for budget approval. But a rebrand is often ill-advised. I’ll outline the pros and cons, […]

IN DEFENSE OF SALESPEOPLE.

Sales may not be on your resume, but it’s part of every marketer’s job. I came to a couple of conclusions early in my career that have served me well. We’re all selling something. The best salespeople solve problems. Salespeople get a bad rap. They’re punch lines, the butt of jokes, and typically reduced to […]

Quick, what does your brand stand for?

If you have to stop and think, you’re in trouble. It’s important to continuously educate your organization about what makes your brand unique. Because the worst brand message is no brand message at all. Of course, you have a brand message. You know it by heart from all those conference room presentations you’ve made. But […]

Let’s Make the Dealer the Hero of Your Brand

Your dealers should be catalysts that propel your brand forward. Marketing and brand directors will likely nod along and say, “Absolutely, they should be. But they aren’t.” I’ve witnessed frustration on both sides of the fence between dealers and the manufacturers they represent. Like any relationship it requires effort from both parties. But dealers are required to serve many masters, so for better or worse the lion’s share of the effort in this relationship belongs to the manufacturer. Of course, the manufacturers also reap most of the rewards.

Filling potholes in the customer journey.

The path from your brand to your customer must include your dealer’s brand. Manufacturer brands that sell through independent dealers often ignore those dealers. And in cases where the dealer isn’t completely ignored, they’re taken for granted—and treated as an in-house sales rep. Manufacturers and their dealers often end up fighting over customers like a divorced […]

The rebrand is complete! An update on our Greensboro Brandemic Project.

Our winner of Ten Pound Hammer’s Greensboro Brandemic Project has a new identity. Triad Legal Group, the nonprofit law firm that won our 2020 pro bono branding contest, has launched its new graphic identity to more accurately reflect the mission of the organization.The Brandemic Project started as a way to help as the local business […]

Three ways to fill the holes in your digital strategy.

Three ways to fill the holes in your digital strategy.

Having a digital strategy is a good thing. But there’s a problem. We count on digital metrics to make an impact in the non-digital world. And frankly, they’re not enough. Most products exist in a form other than just pixels. They’re on a shelf, in a showroom, or on your porch in an Amazon box. […]

A few industry takeaways from a totally throwaway year.

I don’t know about you, but I’m still processing 2020. And that’s limiting the topic to just advertising and marketing––the public health, economic and social issues are way over my head. The experts say to write about what you know. So, here’s what I know. My rear-view-mirror look at 2020 reveals a pattern similar to […]

A little help for your in-house creative groups.

Team meeting of in-house creative department

As those of us in advertising and marketing busy ourselves with definitions of new norms, and point to trends we’ve observed during the current value-pack of crises, I’d like to focus on one of the fastest growing entities in the marketing world: in-house creative teams. Over the past few years, in-house creative—collectively the staff and […]